Welcome to Rocky Road Society! Please read these terms and conditions carefully before placing an order. By using our website and placing an order, you agree to these terms and conditions.

1. Orders

We only accept orders through our website. Once we receive your order, we will prepare it and ship it to the address you provide. Please ensure that the address you provide is correct, as we are not responsible for orders that are not received due to an incorrect address.

2. Payment

We accept payment through various platforms and methods via our website. Payment must be made in full at the time of the order. We reserve the right to cancel any order if payment is not received.

3. Shipping

We ship our Rocky Road products throughout Australia. Shipping costs will be calculated at the time of checkout. We are not responsible for delays in shipping due to circumstances beyond our control, such as weather or shipping carrier issues.

4. No Returns or Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges. If you have any issues with your order, please contact us and we will do our best to resolve the issue.

5. Allergies

Our Rocky Road products contain various ingredients, including nuts, dairy, and gluten. We are not responsible for any allergic reactions that may occur due to consumption of our products. It is the responsibility of the customer to ensure that they are not allergic to any of the ingredients before placing an order.

We take every precaution to ensure that our products are prepared in a clean and safe environment. However, our products are made in a kitchen where these allergens are present, and therefore we cannot guarantee that our products are completely free of traces of these allergens.

If you have a severe allergy to nuts, dairy or gluten, we advise you not to consume our products. We will not be held liable for any allergic reactions that may occur as a result of consuming our products.

6. Liability

Our liability is limited to the cost of the products purchased. We are not liable for any damages, including but not limited to indirect or consequential damages, arising from the use of our products.

7. Intellectual Property

All content on our website, including images and text, are the property of our business and are protected by copyright. Any use of our content without our express written consent is prohibited.

8. Governing Law

These terms and conditions are governed by the laws of Australia in which our business is registered.

9. Product Weights

Please note that all product weights listed on our website are approximate and may vary slightly from product to product. We make every effort to ensure that the weights listed are as accurate as possible, but due to the nature of our handmade products, there may be slight variations in weight. Please be aware that the weight of a product does not necessarily indicate its size or value. We appreciate your understanding in this matter.

We would like to clarify that we are not liable for any differences in weight that may occur between the listed weight and the actual weight of the product received by the customer. We make every effort to ensure that the weight listed on our website is as accurate as possible, but we cannot guarantee that the product received will match the exact weight specified. By placing an order with us, you acknowledge that you have read and understood this disclaimer regarding product weights.

10. Order Cancellation

We reserve the right to cancel any order for any reason at any time. In the event that we cancel an order, we will notify you as soon as possible and provide you with a full refund of any payment made for the cancelled order. We may cancel orders due to various reasons including, but not limited to, product unavailability, technical errors on our website, suspected fraudulent activity, or incorrect pricing information.

We will make every effort to avoid cancelling orders and will notify you immediately if an issue arises. However, we reserve the right to cancel any order without notice, and we will not be liable for any damages or losses incurred as a result of an order cancellation.

11. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately upon posting.

By placing an order with us, you acknowledge that you have read and understood all of the terms and conditions outlined on our website. You agree to be bound by these terms and conditions, and any future modifications to these terms and conditions, as long as you continue to use our website and place orders with us.

Thank you for choosing Rocky Road Society. We appreciate you shopping with us and hope that you enjoy our products!